PRIVACY POLICY PROVIDERS
Last Updated: September 2026
Website: timepe.pk | Contact Email: info@timepe.pk
This PROVIDERS Privacy Policy explains how timepe.pk ("Platform", "we", "us", or "our") collects, uses, and protects the personal and professional information of our Handymen and Service Providers. Please read this policy carefully to understand how we handle your data.
1. INFORMATION WE COLLECT FROM HANDYMEN
1.1 Personal Information:
a) Identity Information:
- Full legal name
- CNIC/NICOP number
- Date of birth
- Nationality
- Gender
- Marital status
b) Contact Information:
- Email address
- Phone number(s)
- Physical address
- Emergency contact details
c) Professional Information:
- Trade certifications and licenses
- Professional qualifications
- Work experience and history
- Areas of specialization
- Professional references
- Portfolio of work (photos, examples)
- Rates and pricing
d) Financial Information:
- Bank account details
- Tax identification number
- GST/Sales tax registration (if applicable)
- Payment history
- Earnings and transaction records
e) Verification Documents:
- CNIC copy
- Professional license copies
- Insurance certificates
- Police clearance (if required)
- Background check information (with consent)
f) Profile Information:
- Profile photo
- Bio and description
- Service offerings
- Languages spoken
- Availability schedule
g) Communication:
- Messages with Customers
- Dispute records
- Reviews and ratings
- Feedback from Customers
1.2 Information Collected Automatically:
a) Location Data:
- Approximate location (IP address)
- Precise location (with consent)
- Service locations
b) Platform Usage:
- Login/logout times
- Pages visited
- Bookings accepted/rejected
- Response times
- Cancellation history
- Service completion history
c) Device Information:
- IP address
- Browser type and version
- Device type and model
- Operating system
- Mobile app usage (if applicable)
d) Performance Data:
- Customer ratings and reviews
- Average rating score
- Completion rate
- Punctuality rate
- Customer satisfaction metrics
2. HOW WE USE PROVIDERS INFORMATION
2.1 Service Delivery:
a) To verify your identity and qualifications
b) To process registrations and account management
c) To match you with Customer bookings
d) To process payments and commission
e) To communicate about bookings, updates, and announcements
f) To track performance and service quality
g) To handle disputes and complaints
2.2 Verification and Security:
a) To verify your identity and credentials
b) To ensure you have valid insurance
c) To prevent fraud and unauthorized activity
d) To check background (with consent)
e) To ensure compliance with Platform policies
f) To maintain safety and security
2.3 Performance Management:
a) To track and publish your rating and reviews
b) To evaluate performance against standards
c) To provide feedback and coaching
d) To determine performance tiers (Gold/Silver/Bronze)
e) To identify training and development needs
2.4 Communication:
a) To send booking notifications and reminders
b) To share important Platform updates
c) To provide marketing and promotional offers
d) To request feedback and reviews
e) To share training and development opportunities
2.5 Legal and Compliance:
a) To comply with tax and regulatory requirements
b) To enforce our Terms and Conditions
c) To respond to legal requests
d) To maintain records as required by law
e) To handle insurance and liability matters
3. WHAT WE SHARE
3.1 Information Shared with Customers:
a) First name and last name (as per registration)
b) Profile photo
c) Bio and professional description
d) Trade and specialization information
e) Years of experience
f) Rating and reviews
g) Availability status
h) Service areas
i) Languages spoken
j) Before/after photos (with your consent)
3.2 Information Shared with Third Parties:
a) Payment Processors: For payout processing
b) Insurance Providers: For verification of coverage
c) Government Agencies: As required by law
d) Background Verification Services: With your consent
e) Analytics Providers: For Platform improvement
f) Marketing Partners: For promotional activities (with consent)
3.3 Information Shared with Platform:
a) All information collected is accessible to Platform administrators
b) Performance metrics and analytics are tracked
c) Dispute records are maintained
4. YOUR PRIVACY CHOICES
4.1 You can:
a) Access and correct your personal information
b) Update your profile and preferences
c) Choose what information is public
d) Opt out of marketing communications
e) Manage location sharing permissions
f) Control cookie preferences
g) Request deletion of your account and data
4.2 Public Information:
a) Your name, photo, and professional details are visible to Customers
b) Your rating and reviews are publicly displayed
c) Your availability and service areas are visible
d) Your performance metrics (rating, completion rate) are displayed
4.3 How to Make Changes:
a) Log into your PROVIDERS account settings
b) Email us at info@timepe.pk
c) Contact our support team
4.4 Response Time:
a) Profile updates: Immediate
b) Data requests: Within 30 days
c) Account deletion: Within 30 days
d) Marketing opt-out: Immediate
5. HOW WE PROTECT YOUR DATA
5.1 Security Measures:
a) SSL/TLS encryption for all data transmission
b) Secure data storage with access controls
c) Regular security audits
d) Employee training on data protection
e) Incident response protocols
f) Two-factor authentication (available)
5.2 Your Responsibilities:
a) Keep your login credentials secure
b) Use strong, unique passwords
c) Notify us of any security incidents
d) Keep your contact information up to date
e) Log out after each session
6. YOUR DATA RIGHTS
6.1 You have the right to:
a) Access: Request a copy of your personal data
b) Rectify: Correct inaccurate or incomplete data
c) Delete: Request deletion of your data
d) Restrict: Limit processing of your data
e) Object: Object to certain processing
f) Portability: Receive your data in a portable format
g) Withdraw Consent: Withdraw consent for optional processing
6.2 To exercise your rights:
a) Send an email to info@timepe.pk
b) Provide your PROVIDERS ID and full name
c) Specify your request clearly
d) We will verify your identity before processing
6.3 Exceptions:
We may retain your data if:
a) Required by law or regulatory obligation
b) Needed to resolve disputes or complaints
c) Needed to enforce agreements
d) Required for tax, audit, or insurance purposes
6.4 Data Retention Periods:
a) Active Account: All data maintained
b) Inactive Account (6+ months): Profile data archived
c) Deleted Account: Personal data deleted within 30 days
d) Transaction Records: 7 years (legal/tax requirement)
e) Insurance Records: 3 years after account closure
7. INSURANCE AND LIABILITY
7.1 We collect and verify:
a) Your insurance policy details
b) Insurance coverage period
c) Insurance provider information
d) Coverage amount
7.2 We may share your insurance information:
a) With Customers (summary only)
b) With insurance providers (for verification)
c) With legal authorities (as required)
d) With claimants (in case of disputes)
8. COOKIES AND TRACKING
8.1 Cookies We Use:
a) Essential Cookies: For Platform operation and bookings
b) Functional Cookies: Remember your preferences
c) Analytics Cookies: Track your performance metrics
d) Marketing Cookies: For promotions (with consent)
8.2 Managing Cookies:
a) Accept all cookies
b) Reject non-essential cookies
c) Most browsers allow cookie management
8.3 Impact of Disabling Cookies:
a) Essential cookies disabled: Limited Platform functionality
b) Functional cookies disabled: Reduced personalization
c) Analytics cookies disabled: Less optimized experience
9. DATA BREACH NOTIFICATION
9.1 If your personal data is compromised:
a) We will notify you within 72 hours
b) We will inform you of the type of data affected
c) We will provide guidance on protective measures
d) We will contain and resolve the breach
9.2 If you suspect unauthorized access to your account:
a) Change your password immediately
b) Contact us at info@timepe.pk
c) Monitor your account for suspicious activity
10. REFERENCE AND BACKGROUND CHECKS
10.1 We may conduct:
a) Professional reference checks
b) Background verification (with your consent)
c) Qualification verification
d) Insurance verification
10.2 Information collected:
a) Reference contact details
b) Verification results
c) Confirmation of qualifications
10.3 Your rights:
a) You must give consent for background checks
b) You have the right to review verification results
c) You can challenge inaccurate information
11. PERFORMANCE TRACKING
11.1 We track:
a) Your Customer ratings and reviews
b) Your completion rate
c) Your response time
d) Your punctuality
e) Your customer satisfaction score
f) Your service quality metrics
11.2 This information is:
a) Shared with Customers (in aggregated form)
b) Used to determine your performance tier
c) Used to improve your service quality
d) Used to provide feedback and coaching
12. UPDATES TO THIS POLICY
12.1 We may update this policy as needed.
12.2 We will notify you of changes via:
a) Email
b) Platform notification
c) SMS (for critical changes)
12.3 Continued use of the Platform after changes constitutes acceptance.
12.4 If you do not agree to changes, you may terminate your account.
13. CONTACT INFORMATION
For questions, concerns, or data requests:
Email: info@timepe.pk
Website: timepe.pk
PROVIDERS ACKNOWLEDGMENT
Acknowledge that I have read, understood, and agree to this PROVIDERS Privacy Policy. I understand how my personal and professional information is collected, used, and protected on timepe.pk. I consent to the collection and processing of my information as described herein.
By registering as a PROVIDER on timepe.pk, you consent to the collection and processing of your personal and professional information as described in this policy. You also acknowledge that some information will be visible to Customers to facilitate service delivery.