PROVIDER TERMS AND CONDITIONS
Last Updated: September 2026
Website: timepe.pk | Contact Email: info@timepe.pk
These Provider Terms and Conditions ("Provider Terms") govern the relationship between timepe.pk ("Platform", "we", "us", or "our") and all independent service providers, technicians, contractors, and handymen ("Provider", "you", or "your") who register to offer services through the Platform. By registering as a Provider, you agree to be bound by these Provider Terms in addition to the Master Terms and Conditions.
1. INDEPENDENT CONTRACTOR STATUS
1.1 You acknowledge and agree that you are an independent contractor and not an employee, agent, joint venture, or partner of timepe.pk.
1.2 You have no authority to bind timepe.pk to any contracts, agreements, or obligations.
1.3 You are solely responsible for:
a) Determining your own work schedule, methods, and tools
b) Obtaining all necessary licenses, permits, and insurance
c) Paying your own taxes, including income tax, sales tax, and social security contributions
d) Complying with all applicable laws and regulations
1.4 Nothing in these Provider Terms creates an employer-employee relationship, partnership, or franchise relationship between you and timepe.pk.
2. REGISTRATION AND ELIGIBILITY
2.1 To register as a Provider, you must:
a) Be at least 18 years old
b) Provide accurate, complete, and verifiable identification documents
c) Have the necessary skills, qualifications, and certifications for the services you offer
d) Have a valid bank account or payment method for receiving payments
e) Pass our verification and screening process (which may include background checks)
2.2 You must immediately update your profile if any information changes or becomes inaccurate.
2.3 We reserve the right to accept or reject any Provider application at our sole discretion without providing a reason.
2.4 Multiple individuals or entities cannot share a single Provider account.
3. OBLIGATIONS AND STANDARDS
3.1 You agree to:
a) Provide services in a professional, timely, and workmanlike manner
b) Complete all accepted jobs to the reasonable satisfaction of Customers
c) Communicate clearly and promptly with Customers regarding appointments, delays, and service details
d) Arrive on time for all scheduled appointments
e) Maintain a professional appearance and conduct at all times
f) Carry and present valid identification upon request
3.2 You must not:
a) Solicit Customers for off-platform services or payments
b) Cancel or reschedule appointments without valid reasons and proper notice
c) Misrepresent your qualifications, certifications, or experience
d) Engage in price gouging or charge fees not agreed upon during booking
e) Harass, discriminate against, or treat any Customer disrespectfully
3.3 You are responsible for providing your own tools, equipment, and materials unless otherwise agreed with the Customer.
4. INSURANCE AND LIABILITY
4.1 You must maintain valid public liability insurance with minimum coverage of PKR 500,000 (or as otherwise specified by us) for the duration of your registration.
4.2 Upon request, you must provide proof of insurance coverage and certificate of currency.
4.3 You are solely responsible for:
a) Any injury to yourself while performing services
b) Any damage to your tools or equipment
c) Any damage to the Customer's property caused by your negligence
d) Any claims arising from your services
4.4 You indemnify and hold timepe.pk harmless from any claims, damages, or losses arising from your services, negligence, or breach of these Provider Terms.
5. PAYMENTS AND FEES
5.1 Service Fees:
a) The fees for services will be displayed on the Platform at the time of booking
b) Fees are quoted in Pakistani Rupees (PKR) and include applicable taxes
c) Fees are determined based on the service type, duration, and other factors
5.2 Platform Commission:
a) timepe.pk charges a commission fee on each completed booking
b) The commission rate will be communicated to you upon registration and may be updated with prior notice
c) Commission will be deducted automatically from your payout
5.3 Payment Processing:
a) Customers pay timepe.pk directly through the Platform's payment system
b) We process all payments securely and maintain transaction records
c) Payouts are made on a weekly basis (or as otherwise specified) after the completion and confirmation of services
d) Payouts will be transferred to your registered bank account
5.4 Minimum Payout Threshold:
a) The minimum amount for payouts is PKR 1,000
b) Accumulated earnings below this threshold will carry over to the next payout cycle
5.5 Chargebacks and Disputes:
a) If a Customer initiates a chargeback, we will notify you and investigate
b) If the chargeback is valid, the amount may be deducted from your future payouts
c) You are responsible for providing evidence of service completion if requested
6. CANCELLATION AND NO-SHOW POLICY
6.1 Provider Cancellations:
a) You may cancel a booking with a valid reason (e.g., emergency, illness)
b) For cancellations made within 2 hours of the appointment, a penalty of PKR 500 may be applied
c) Excessive cancellations may result in account suspension
6.2 Provider No-Show:
a) If you fail to show up without valid reason, the Customer is entitled to a full refund
b) You will not receive any payment for a no-show booking
c) Your account will be flagged, and repeated no-shows will result in account termination
6.3 Customer Cancellations:
a) If a Customer cancels within 2 hours of the appointment, you may be entitled to a 50% cancellation fee
b) If a Customer cancels more than 24 hours in advance, no fee is payable
6.4 Rescheduling:
a) You must notify Customers at least 4 hours in advance if rescheduling is necessary
b) Ensure rescheduled times are agreed upon in writing by the Customer
7. QUALITY ASSURANCE AND PERFORMANCE STANDARDS
7.1 Rating and Review System:
a) Customers will rate your services after each completed job
b) Average ratings and reviews are publicly displayed on your profile
c) We reserve the right to investigate and remove unfair or inappropriate reviews
7.2 Performance Metrics:
a) Your performance is monitored based on completion rate, punctuality, quality ratings, and response time
b) Low-performance metrics may result in reduced visibility on the Platform
c) Continued poor performance may lead to account suspension
7.3 Quality Assurance:
a) We may conduct random quality checks on completed jobs
b) We may temporarily suspend your account pending investigation of complaints
c) We may require you to complete retraining or certification if quality issues persist
8. CONDUCT AND PROFESSIONALISM
8.1 You must maintain a high standard of professionalism at all times.
8.2 You must:
a) Wear appropriate attire as specified in your profile
b) Use appropriate language and behavior with Customers
c) Respect Customer privacy and property
d) Provide a safe working environment
e) Follow all safety protocols and regulations
8.3 You must not:
a) Accept tips or bribes for preferential treatment
b) Use the Platform to solicit Customers for unrelated services
c) Engage in any illegal, unethical, or inappropriate conduct
d) Dishonor the reputation of timepe.pk
9. RESTRICTIONS AND PROHIBITED ACTIVITIES
9.1 You are strictly prohibited from:
a) Bypassing the Platform to book or pay for services (circumvention)
b) Offering services through other channels to Platform Customers
c) Sharing your account credentials with others
d) Using false or misleading information to obtain bookings
e) Making false claims about timepe.pk or other Providers
f) Engaging in any activity that could harm the Platform or its reputation
9.2 Any circumvention attempts will result in:
a) Immediate account suspension
b) Forfeiture of any pending payments
c) Legal action for damages
10. CONFIDENTIALITY AND DATA PROTECTION
10.1 You agree to keep all Customer information strictly confidential and not to disclose it to any third party.
10.2 You must not use Customer information for any purpose other than providing the agreed services.
10.3 You will comply with all applicable data protection laws regarding the handling of personal information.
10.4 You must report any data breach or security incident immediately to info@timepe.pk.
11. TERMINATION
11.1 By You:
a) You may terminate your Provider account at any time by emailing info@timepe.pk
b) You must complete any accepted bookings before termination
c) Any pending payments will be processed after clearing all outstanding obligations
11.2 By Us:
a) We may terminate your account immediately without notice for:
i. Breach of these Provider Terms
ii. Fraudulent or illegal activity
iii. Serious or repeated complaints
iv. Failure to maintain required insurance
v. Circumvention or prohibited conduct
b) We may terminate your account with 30 days' notice for any other reason
11.3 Effect of Termination:
a) All rights to use the Platform cease immediately
b) All pending payments may be withheld pending investigation
c) You must remove any references to timepe.pk from your marketing materials
12. INTELLECTUAL PROPERTY
12.1 You grant timepe.pk a non-exclusive, royalty-free, worldwide license to use your name, logo, and profile information for marketing and promotional purposes.
12.2 You retain ownership of your profile content, but we retain ownership of the Platform's branding, code, and proprietary content.
12.3 You must not use our trademarks without our written consent.
13. LIABILITY AND INDEMNIFICATION
13.1 You are solely liable for:
a) Any injury, loss, or damage caused during service delivery
b) Any claims by third parties related to your services
c) Any breach of laws or regulations by you
13.2 You indemnify timepe.pk against all claims, damages, losses, and expenses arising from:
a) Your services and professional activities
b) Your breach of these Provider Terms
c) Your negligence or misconduct
d) Any infringement of third-party rights
13.3 timepe.pk is not liable for:
a) Loss of income or bookings
b) Disputes with Customers
c) Damages arising from your services
14. DISPUTE RESOLUTION
14.1 Internal Resolution:
a) You must attempt to resolve Customer complaints directly and promptly
b) You must respond to Customer queries within 24 hours
c) Escalate unresolved disputes to info@timepe.pk with all relevant documentation
14.2 Mediation:
a) We will attempt to mediate disputes between you and Customers
b) Mediation is conducted in good faith and is non-binding
14.3 Arbitration:
a) Any unresolved disputes shall be settled through arbitration in Islamabad, Pakistan
b) Arbitration shall be conducted in accordance with Pakistani arbitration laws
15. GOVERNING LAW
These Provider Terms are governed by the laws of Pakistan, and any disputes shall be resolved exclusively in the courts of Islamabad, Pakistan.
16. MODIFICATIONS
16.1 We reserve the right to modify these Provider Terms at any time.
16.2 We will notify you of material changes at least 14 days in advance via email or Platform notification.
16.3 Continued use of the Platform after modifications constitutes acceptance of the updated Terms.
16.4 If you do not agree to the changes, you may terminate your account before the changes take effect.
17. GENERAL PROVISIONS
17.1 Severability: If any provision is found to be invalid, the remaining provisions remain in full force.
17.2 Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
17.3 Assignment: You may not assign or transfer your rights under these Terms without our written consent.
17.4 Entire Agreement: These Provider Terms constitute the entire agreement between you and timepe.pk regarding your participation as a Provider.
17.5 Notice: All communications must be sent to info@timepe.pk and will be deemed received within 48 hours.
18. ACKNOWLEDGMENT
By registering as a Provider on timepe.pk, you acknowledge that you have read, understood, and agree to be bound by these Provider Terms and Conditions.
VERIFICATION CHECKLIST
Before registering, please confirm you have:
1. Valid CNIC/NICOP
2. Active bank account for payouts
3. Required licenses/certifications
4. Professional tools and equipment
5. Reliable transportation
6. Smartphone with internet access
7. Up-to-date contact information
For registration or questions, contact:
Email: info@timepe.pk
Website: timepe.pk
